Thank you for shopping at Printwisecentre.com. We want you to be fully satisfied with your purchase. This Refund & Returns Policy explains how returns, exchanges, and refunds are handled for both new and refurbished products purchased from our website.
1. Eligibility for Returns
You may request a return if:
- The item is defective or damaged upon arrival
- The item you received is not as described
- You received the wrong product
- You are unsatisfied with the product (conditions may apply)
To be eligible for a return:
- Items must be in their original condition
- Items must include all accessories, manuals, and packaging
- Proof of purchase is required
Certain products may be non-returnable for hygiene or safety reasons (e.g., headphones, personal-use items). This will be clearly stated on the product page.
2. Return Window
You can request a return within:
- 30 days of delivery for new products
- 14 days of delivery for refurbished products
3. Refund Process
Once your return is received and inspected, we will notify you of approval or rejection.
If approved:
- Refunds are issued to your original payment method
- Processing time may vary depending on your bank or payment provider
If rejected:
- We will return the item to you at your request, or dispose of it according to policy
Shipping fees are generally non-refundable, except when the return is due to our error (wrong or defective item).
4. Exchanges
We offer exchanges for:
- Defective or malfunctioning products
- Items damaged during shipping
- Wrong items received
If the requested replacement item is out of stock, you may choose a refund instead.
5. Return Shipping Costs
Return shipping costs depend on the reason for the return:
- Our fault (wrong item, damaged item, defective item):
We cover return shipping costs. - Customer preference (changed mind, ordered the wrong item, unwanted product):
Customer is responsible for return shipping.
6. Refurbished Products Disclaimer
Refurbished items may show minor cosmetic wear but are fully tested for functionality. These products:
- Come with a limited warranty (if provided on product listing)
- Must be returned in the same condition they were received
- Are eligible for refunds only within the specified return window
7. Non-Returnable Items
The following items cannot be returned:
- Digital/downloadable items
- Products marked “Final Sale”
- Personal-use items for hygiene reasons
- Items damaged by misuse or unauthorized repair
8. How to Start a Return
To begin a return, contact us with:
- Your order number
- Reason for return
- Photos or videos of the issue (if applicable)
We will provide return instructions and a shipping label if applicable.